(The ihms360 (ihms360.com) Privacy Policy was updated on Nov 12, 2020.)
The Privacy Policy is binding to users of Application/s or Website/s (www.ihms360.com) run and owned by Techtantra
The purpose of this Privacy Policy (this “Policy”) is to describe how Techtantra (“us”, “we”, or “Techtantra”, and our affiliated entities) collect, use, share, disclose and protect Personal information about the Users of the Services, including the Healthcare Providers, Practitioners, the End-Users (Patients), and the visitors of Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy). For the purpose of this Policy, the term “healthcare provider” means any user who is a “health care provider” or any user who is a member of such health care provider’s “workforce”. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.
By using our services or by otherwise giving us your information, you will be considered to have read, understood and agreed to the provisions and policies outlined in this privacy policy and expressly agree to be bound by the privacy policy. You hereby consent to our collection, use and sharing, disclosure of your information as mentioned in this privacy policy. We reserve the right to change, modify, add or delete parts of the terms of this privacy policy, at our sole discretion, at any time. If you do not agree with this privacy policy or any aspect thereof at any time, please do not use or access any of our services. If you use the services on behalf of someone else (such as your child) or an entity (such as your employer), you represent that you are authorised by such individual or entity to
This Policy applies to the software and information services we offer through our mobile apps, websites and Applications located at www.ihms360.com our cloud-based electronic health records and hospital and clinic management solutions, and web-enabled emails sent as part of, in connection with, or relating to such software and information services (collectively, our “Services”). This Policy does not apply to any other services. Maintaining your trust is important to us, and we strongly encourage you to read this Policy in full. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use.
This Policy may incidentally describe how our Services gather and use information about other individuals or information about you that may be submitted by another user. This Privacy Policy, however, only applies to how we and our partners collect, use, and share information about you with respect to the Services covered by our Techtantra Terms of Use or our Healthcare Provider User Agreement (“User Agreement”), and not to any other service we may offer to any other individual or customer.
Some of our users such as healthcare providers are subject to laws and regulations governing the use and disclosure of health information they create or receive as amended from time to time, together with the regulations adopted thereunder. When we store, process or transmit “individually identifiable health information” on behalf of a healthcare provider who has entered into a Healthcare Provider User Agreement, we do so as its “business associate”. Under this agreement, we cannot use or disclose individually identifiable health information in a way that the provider itself may not. We are also required to, among other things, apply reasonable and appropriate measures to safeguard the confidentiality, integrity, and availability of the individually identifiable health information we store and process on behalf of such providers.
When you interact with our Services, we collect information about your Device such as the URL of services your Device is requesting and the referring web pages, your IP address, Device type, operating system, browser type, application identifier, and, under certain circumstances, the location information your Device sends to us.
We and our partners collect information about you and your Devices through cookies, web beacons, and similar technologies. A "cookie" is a small data file sent from a website and stored on your Device to identify your Device in the future and allow for an enhanced personalized user experience based on your previous activity on the website. A "session cookie" disappears after you close your web browser, or may expire after a fixed period. A "persistent cookie" remains after you close your web browser and may be accessed every time you use our Services. We and our partners may use both session and persistent cookies on our Services. You should consult your web browser to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may not be able to use certain features of our Services.
Some of our partners deploy these technologies directly on our Services. These third parties may collect information over time about your use of our Services, as well as your online activities across other websites or online services. Some third parties may allow you to opt-out of targeted advertising based on this information.
If you have voluntarily provided your Personal Information to Techtantra for any of the purposes stated above, you hereby consent to such collection and use of such information by Techtantra.
We may receive or proactively gather information about you from other sources and add it to information we otherwise have about you for any purpose described in this Policy. This may include situations where a third party seeks to communicate with you through the Services or establish an “Integration” (as more fully describe below under the heading, Third Party Integrations).
We may use the information we collect for the following purposes:
Our Services can be used to facilitate one-on-one communications between users and other persons. Examples include:
In any one-on-one communication, users are sending information to one another or to an individual or entity who may not be a user of the Services. Depending on the message, this could include the sharing of contact and other personally identifiable information.
If you are a healthcare provider who has entered into a Healthcare Provider User Agreement, you will have the ability to have your contact and directory information listed in one or more of our professional directories of healthcare providers on our Services that users and/or the general public may be able to view. These directories include profile information (e.g., contact, specialty and other information) and other features that allow users and/or the public to locate and contact those listed in the directory.
If you visit our Services seeking to contact or schedule an appointment with a provider listed in one of our directories, you may need to submit personally identifiable and other information.
Our Services include public forums that allow users to communicate with groups of users or the public. Information a user posts in one of our communities may be available to a wide range of individuals, and should be presumed public. We strongly advise users to exercise care in selecting what information they share with our communities or public forums, and strongly recommend against sharing any personally identifiable, health, or other sensitive information that could directly or indirectly be traced to any individual, including themselves.
From time to time you may receive survey requests through emails or displays within our Services that request feedback on a variety of topics. These programs may be sponsored or funded by third parties, and may include branded or unbranded content about medical conditions, treatments and products, or safety and regulatory information resources. If you choose to engage with or use one of these requests, you may be asked to provide information that may be used to supplement information that you submitted to our Services. This information may be shared with the sponsor of the program.
Our Services allow users to store personally identifiable and health information (“Records”), including Records that identify other individuals, including other users. Certain of our Services permit users to share all or portions of these Records at their discretion.
You should be aware that this Policy covers only the information you submit through our Services. If you contact or exchange information with another user in person or through a means other than our Services, such activity is not covered by this Policy. Because our Services enable users to share information you share with them, you should take care in selecting with whom you share your Records and other information. Although our Services process such transmissions, we are not responsible for the actions of persons with whom you share your Records and other information.
Our Services allow users to communicate with others through our in-product instant messaging services, Service-branded emails, and other electronic communication channels. Communications that are sent by or on behalf of a user are indicated as being “From” that user, such as when our Services send an appointment notification from, and on behalf of, a healthcare provider to his or her patient. Additionally, we may communicate administrative or Service-related announcements through email or other communications within our Services. These communications may be “real time” communications or communications triggered automatically upon the occurrence of certain events or dates such as a repeated sign-in failure or an appointment notification. Please note that you may not be able to opt out of receiving certain messages from us.
Emails and other communications from individuals who are not users of our Services, or that we send in connection with business agreements or subject matter other than the User Agreements, are not covered by this Policy. If, for example, you contact us regarding a job opening, that communication to us is not covered by this Policy even though that job opening may have been posted on our Services.
Our Services may connect your account on our Services with third parties, such as when you buy a subscription, your details would be shared with a third-party vendor for creating an account for subscription management or linking our services with a third parties’ Payment Gateway (any such integration, an “Integration”). Integrations can also be initiated by third parties seeking to establish Integrations with our services, such as when a clinical laboratory desires to transmit lab results directly into a healthcare provider’s electronic health record account rather than transmitting the result by fax or other means. The information shared with to third parties will be subject to whatever agreement we have with them, including, if applicable, their terms of use or privacy policy, and not this Policy. To disable an Integration, you can contact us through either email or Tele.
Your use of the Third-Party Services is provided in the Annexure to this Privacy Policy.
We may share information you submit to us with third parties under the following circumstances:
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located at different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
This Policy applies only to our Services. It does not apply to services offered by third parties, including websites and other online services that our Services may display links to or to advertisements appearing within the Services. When you click on such links or advertisements, you will be visiting websites or interactive services operated by third parties, who have their own information collection practices and may also collect information using Engagement Tools. We do not have control over how any third party collects or uses information, so you should review their privacy policies to learn of their practices.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
To help prevent unauthorized access, maintain data accuracy, and protect against the inappropriate use of the information we collect, store, and transmit, we deploy a range of technical, physical and administrative safeguards. Under our Healthcare Provider User Agreement and applicable law, we are required to apply reasonable and appropriate measures to safeguard the confidentiality, integrity, and availability of individually identifiable health information residing on, and processed by, those elements of our Services that we operate as a business associate on behalf of healthcare providers. It is important to remember, however, that no system can guarantee 100% security always. Accordingly, we cannot guarantee the security of information stored on or transmitted to or from our Services.
We believe in continuous innovation, which, along with changes in our business, may require that we amend this Policy from time to time. We will post a revised Policy along with its effective date on this page. Because this Policy can change at any time, we encourage you to reread it periodically to see if there have been any changes, amendments, or updates. If you object to the changes or any terms within this Policy or the User Agreements, you should discontinue using our Services. Your continued use of our Services following the effective date means that you have consented to the Policy, as amended, changed, or updated.
By using this site, you represent that you are at least the age of majority and you have given us your consent to allow any of your minor dependents to use this site
Techtantra strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Techtantra Website and Services are not intended for use by minors, Techtantra respects the privacy of minors who may inadvertently use the internet or the mobile application.
Our Services aim to provide you with access to the information you submit and the means to update it within our Services consistent with applicable law. This can be accomplished by logging into our Services and updating that information, or contacting a customer support representative, although please be advised of the important limitations described below. Under certain circumstances, we may ask you to verify your identity before your request is processed.
Please note that, unless you have administrative rights over another user’s account pursuant to our Healthcare Provider User Agreement, you are not entitled to access, update, or delete the content of another user’s account.
If you have used our Services to share information with another user or a third party, you will not be able to access, update, or delete that shared information. Further, if another user of our Services submits information that identifies you, you will not be able to access, update, or delete that information.
Certain users "such as healthcare providers" may be required under applicable laws or regulations to retain information about you for extended periods of time or indefinitely. Additionally, we may have independent obligations under applicable laws or regulations to retain such information indefinitely. Finally, for disaster recovery and business continuity purposes we retain copies of data stored by our Services for indefinite periods of time.
Patients have certain rights to access and amend certain health information that their healthcare providers retain about them. Patients should submit requests to access or amend their health information directly to their healthcare providers.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us.
If you have any questions about this Privacy Policy, please contact us at [email protected]
We use Razorpay for processing payments while you subscribe for our services in our Application on our Website. Those transactions that happen between Techtantra and You are only processed with Razorpay. We do not store your card data on our servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read terms and conditions of Razorpay on https://razorpay.com
