(The Techtantra (www.ihms360.com) Payment & Refund Policy was updated on Nov 01, 2020.)

The Payment & Refund Policy is binding to users of Application/s or Website/s (www.ihms360.com) run and owned by Techtantra.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of a computer resource.

• Overview
  • Provider Category:

    Provider categorization depends on the type of organisation (Practitioner, Hospital, Pharmacy, Laboratory, Imaging etc.). Each provider will have restrictions on the available plans, number of beds as well as on number of Authorized Users/Employees an organisation can create in the Techtantra Application. Provider Category type once selected cannot be changed at the user end.

  • Plan type:

    Different Plans are available to select. You will find a start-to-finish guide to select the best plan for your organisation. It’s your responsibility to choose the correct plan. Each Plan type has 2 sections to choose from (henceforth combined and referred to as (“Services”) (a) Package; (b) Add-ons. First, select the package that most suits your organisational need. You will have the choice to upgrade or downgrade your plans and add more add-ons as per your additional requirements and proceed with payment.

  • Authentication:

    When you purchase and subscribe to our services, you acquire only the right to use those service/s; you are actually not acquiring any physical item itself. What you get includes an authentication directly from Techtantra to use those service/s. Each service/s are subject to specific terms of use, and these terms are the ‘license’ that we set in ihms360 Application. This license also applies to you if you download any content that someone else has bought for you.

  • Service support:

    Techtantra has the right to choose whether to support certain services or not. All supported services include a support period. You can buy support extensions on these services. Your right to access service support requires ihms360 account.

• Pricing Of A Service Is Made Up Of:
  • Subscription price:

    The subscription price is made up of a license fee (for the license you choose for the service).

  • Handling Fee:

    A price charged over and above the subscription price for Online payment transaction.

  • Support Fee:

    If relevant, a price for the support provided for the supported services for a limited support period.

  • List price:

    This is the list price of a service, the price you see on the subscription page. This includes 2(a) to 2(c).

  • Taxes:

    Transactions on Techtantra are subject to applicable taxes that may be added to the list price.

• Transacting As A Buyer:

  You need to have an authenticated Techtantra account to login and choose the services you wish to subscribe to. Then, you can make payments by clicking on the ‘Buy Now’ or you can contact us to do offline payment.

  Once you select Buy Now, you will be redirected to a Payment Gateway provider.

  • Currency conversion costs:

    You are responsible for all costs of currency conversion relating to a transaction on Techtantra Application. Your financial institution does the currency conversion and may charge you additional fees (we don’t control either the conversion rates nor your financial institution’s fees).

• Terms Of Subscription:

  When you subscribe to a service you’re abiding to the following terms:

  • You have carefully considered the suitability of your chosen Plan type, and that you have chosen appropriately;
  • You cannot change the Provider category type from your end and cancel a completed purchase of a plan online;
  • Once you subscribe to a service and the service has been paid for, you acquire a non-exclusive license to use the service under the terms set out by Techtantra (non-exclusive means others might also license the same item);
  • Techtantra retains ownership of the services provided;
  • Your relevant details are captured during the Signup process in order to facilitate the transaction, for example - invoicing and service support;
  • We have the right to enforce the terms of service. It is important that you understand the terms on which you are making a purchase.
• Promises We Make:
  • We promise that Techtantra Application will be suitable for the purposes described on the website www.ihms360.com and that we will provide our platform services with reasonable skill and care.
  • We Promise that the services are of acceptable quality and fit for the purpose for which it is 'sold';
  • The services match the description given on the Service related page on website, as well as any service preview;
  • We otherwise do not make any express or implied promises about Techtantra Services;
  • Techtantra has the necessary rights to license that service on the terms of applicable license;
  • Your use of that service in accordance with the terms of the applicable license does not infringe the intellectual property rights of someone else;
  • The service and its description are not false, inaccurate, misleading, fraudulent, unlawful or defamatory;
  • The service and its description do not violate any applicable law or regulation (including those governing export control, consumer protection, unfair competition, criminal law, pornography, anti-discrimination, trade practice s or fair trading);
  • The service does not contain viruses or other computer codes, files or programs which are designed to limit or destroy the functionality of other computer software or hardware.
• Taxes:

  Prices and fees are exclusive of taxes. Applicable Taxes will be added as part of the total price, users should check before finalising a purchase.

• Incorrect Price Or Incorrect Information:

  Despite our reasonable efforts, items may occasionally be listed with an incorrect price or incorrect information. In such case, the transaction might be cancelled or reversed, even after it is completed and payment has been processed. We’ll promptly arrange for the payment to be credited or refunded as per the refund and cancellation policy.

• Refunds

  Given the nature of digital content, a refund or credit on a purchase is not granted unless one of the promises given by Techtantra has been breached, or a refund is required under the Indian consumer law or other relevant consumer protection laws.

  We will assess refund or credit requests (if you have an Techtantra account) on their merits, considering the digital nature of our services and the type of service preview that was available before purchase. There is generally no obligation to provide a refund or credit in situations like the following:

  • You have changed your mind about an item;
  • You bought an item by mistake;
  • You do not have sufficient expertise to use the item;
  • You ask for goodwill; or
  • You can no longer access the item because it has been removed.

  If we decide to issue a refund or credit (if you have an Techtantra account), this will generally be done using the same manner used to make the purchase. So if the item was bought using a particular payment method, you will be refunded using the same payment method in reverse. Any payment made to you will be made in INR, under the rules of the payment method taking into consideration the currency conversion rates back to your local currency.

  Cancellations can only be done in Offline mode. Cancellations will only be accepted if raised within 48 hrs of purchase. For cancellations, the user would be required to raise a ticket either through mail [email protected] or approach us on tele at +91 7995617773. All refunds would be processed within 14 days on receipt of valid cancellation request.

• Financial Deposit

  We are not a bank or licensed deposit taker in India or elsewhere, your credits are not deposits under Indian law about banks, and that means you don’t get the benefit of any deposit insurance or guarantee under those laws. We don’t act as a fiduciary or as a trustee for you, and we’re not a licensed financial service provider.

• Third Party Payment Gateways
  • RAZORPAY

    We use Razorpay to process payments while subscribing for services in our Application or on our Website www.ihms360.com. The transactions that happen between Techtantra and you are only processed with Razorpay. We do not store your card data on our servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete the purchase transaction. Once it is completed, your purchase transaction information is not saved.

    Razorpay payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

    PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

    For more insight, you may also want to read terms and conditions of Razorpay on https://razorpay.com

    Governing Law

    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and jurisdiction of Hyderabad, Telangana.

    Contact Information

    Questions about the Terms of Service should be sent to us at [email protected]